Alcatel 1B

Planning on travelling to the U.S.? You may be impacted. Read this important message BEFORE travelling to the U.S.

What is happening?​

Wireless providers in the United States, including AT&T and T-Mobile, will permanently shut down their 3G/HSPA networks effective July 1, 2022.​

As of July 1, 2022, all major U.S. carriers will permanently shut down their 3G/HSPA wireless network service within the U.S. (including Puerto Rico and the U.S. Virgin Islands). If you're still roaming in the U.S., starting on July 1, 2022, you will no longer be able to use wireless roaming services (including Emergency 9-1-1). Please note, there is no impact to your service while in Canada.​

ALL customers will no longer be able to use wireless roaming services, such as wireless calls (including 911 calls), send or receive text messages or use cellular data while in the U.S. (including Puerto Rico and the U.S. Virgin Islands).

Can I continue to use my wireless phone in the U.S.?

You will no longer be able to use wireless roaming services in the U.S. as of July 1, 2022. You will no longer be able to make or receive wireless calls (including 911 calls), send or receive text messages or use cellular data while in the U.S. (including Puerto Rico and the U.S. Virgin Islands).

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What if I don’t plan on using my phone in the U.S? Do I need to do anything?

If you’re certain that you won’t be using your device in the U.S., no additional action is needed.

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Can I continue to use my wireless service in Canada and outside the U.S.?​

Absolutely. The U.S. 3G/HSPA network shutdowns will not impact wireless service in Canada or while travelling to non-U.S. destinations.​​

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Can I use Voice over Long-Term Evolution (VoLTE) roaming calling in the U.S.?

Unfortunately, no. Wireless service is not VoLTE roaming capable on our network service. ​​

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If I purchase or use a new device, will my wireless service work in the U.S.?

Unfortunately, no.

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Why am I paying for a roaming plan that I will no longer be able to use?

We notified impacted customers that as of July 1, 2022, we will be removing all U.S. roaming features from U.S. roaming plans. If you wish to change your plan please contact us.

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Will I be able to use my Travel Pack or roaming add-on after July 1, 2022?

No, as of July 1, 2022, all US roaming travel packs and add-ons will no longer be offered at Cityfone, and if you currently have a Travel Pack or roaming add-on it will be removed from your account and you will no longer be charged.

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We are dedicated to getting your order to you as quickly as possible, through partnerships with major carriers.
Due to high demand, we are facing fulfillment constraints and cannot provide an exact delivery time. You will be notified when your order has been shipped.

Your phone's battery should be properly conditioned to reach its peak performance. For best performance, please consult the manufacturer’s guide that comes with your phone.

Devices come with a 12-month manufacturer's warranty. All accessories and batteries come with a 90-day warranty. Any malfunction due to misuse, physical or liquid damage is not covered by the manufacturer's warranty. Lost or stolen phones are the responsibility of the owner and are not covered under warranty. Please call Customer Care for warranty assistance.