We have a number of useful features that will give your plan exactly what you need with savings you can enjoy

Calling add-ons
Minutes add-ons
Data add-ons
Messaging add-ons
Purchasing a Travel Pack makes using your phone for voice, texting, email or browsing while travelling more affordable than ever.
Talk, Texts and Data Travel Packs* (1-month, and recurring duration)
For the occasional international traveller who wants the option to call and text.
Just make a one-time purchase to receive a bucket of minutes, text messages and data to use while you are travelling internationally. The Travel Pack and overage rates are applicable for one month from the date of purchase.
One-time fee | Roaming Minutes | Sent Text Messages | Data | Overage Rate/Minute | Overage Rate/Sent Text | Data overage |
---|---|---|---|---|---|---|
One-time fee $40 | Roaming Minutes 15 | Sent Text Messages 75 | Data - | Overage Rate/Minute $1.50 | Overage Rate/Sent Text $0.50 | Data overage $10/MB |
One-time fee $60 | Roaming Minutes 60 | Sent Text Messages 150 | Data - | Overage Rate/Minute $0.75 | Overage Rate/Sent Text $0.25 | Data overage $10/MB |
One-time fee $60 | Roaming Minutes 40 | Sent Text Messages 150 | Data 40 MB | Overage Rate/Minute $1.50 | Overage Rate/Sent Text $0.25 | Data overage $1/MB |
One-time fee $100 | Roaming Minutes 100 | Sent Text Messages 150 | Data 100 MB | Overage Rate/Minute $0.75 | Overage Rate/Sent Text $0.25 | Data overage $1/MB |
Pay-per-use rates apply when you are travelling to zone 2 without a Travel pack: $2/minute, $0.75/text message, $10/MB.
One-time fee | Roaming Minutes | Sent Text Messages | Data | Overage Rate/Minute | Overage Rate/Sent Text | Data overage |
---|---|---|---|---|---|---|
One-time fee $45 | Roaming Minutes 15 | Sent Text Messages 75 | Data - | Overage Rate/Minute $2 | Overage Rate/Sent Text $0.50 | Data overage $15/MB |
One-time fee $70 | Roaming Minutes 60 | Sent Text Messages 150 | Data - | Overage Rate/Minute $1.25 | Overage Rate/Sent Text $0.30 | Data overage $15/MB |
One-time fee $70 | Roaming Minutes 40 | Sent Text Messages 150 | Data 20 MB | Overage Rate/Minute $2 | Overage Rate/Sent Text $0.30 | Data overage $1.33/MB |
One-time fee $125 | Roaming Minutes 100 | Sent Text Messages 150 | Data 50 MB | Overage Rate/Minute $1.25 | Overage Rate/Sent Text $0.30 | Data overage $1.33/MB |
Pay-per-use rates apply when you are travelling to zone 3 without a Travel pack: $3/minute, $0.75/text message, $15/MB.
One-time fee | Roaming Minutes | Sent Text Messages | Data | Overage Rate/Minute | Overage Rate/Sent Text | Data overage |
---|---|---|---|---|---|---|
One-time fee $50 | Roaming Minutes 15 | Sent Text Messages 75 | Data - | Overage Rate/Minute $2.50 | Overage Rate/Sent Text $0.60 | Data overage $15/MB |
One-time fee $100 | Roaming Minutes 60 | Sent Text Messages 150 | Data - | Overage Rate/Minute $1.75 | Overage Rate/Sent Text $0.35 | Data overage $15/MB |
One-time fee $100 | Roaming Minutes 40 | Sent Text Messages 150 | Data 10 MB | Overage Rate/Minute $2.50 | Overage Rate/Sent Text $0.35 | Data overage $4/MB |
One-time fee $200 | Roaming Minutes 100 | Sent Text Messages 150 | Data 25 MB | Overage Rate/Minute $1.75 | Overage Rate/Sent Text $0.35 | Data overage $4/MB |
Pay-per-use rates apply when you are travelling to zone 4 without a Travel pack: $4/minute, $0.75/text message, $15/MB.
Premium Destinations |
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There are no packages available in Premium destinations. |
Pay-per-use rates apply when you are travelling to Premium destinations: |
Destinations
To know which zone your country of destination belongs to, check our list of destinations.
Roaming minutes: Minutes must be used within 1 month, including the date of purchase. Roaming text messages: Sent text messages must be used within 1 month, including the date of purchase. Received texts are free. Roaming data: Data must be used within 1 month, including the date of purchase. Roaming overage: Indicated overage rate per minute, per sent text message and per MB of data are valid for 1 month, including the date of purchase of Travel pack, after which point regular rates apply.
Roaming Travel Packs and other add-ons will not apply to usage while roaming on a cruise ship and airplane or in Lebanon and Palau. This usage will be charged at the applicable pay-per-use rates.
*Calls to toll-free numbers, i.e.: 1-800, 1-888 and others, may incur airtime and long distance charges applied by the local carrier, over and above any applicable pay-per-use roaming charges; this usage is not covered by any roaming voice Add-ons. The long distance charge corresponds to a connection fee applied by the local carrier used to place the call.
Travel packs and add-ons will not apply to usage while roaming on a cruise ship and airplane or in Lebanon, and Palau. This usage will be charged at the applicable pay-per-use rates. When on a cruise ship, near land or porting, your device may be picked up by a land based carrier’s network and subsequent pay-per-use rate will apply.
List of destinations
- Aland Islands
- Albania
- Albania
- Andorra
- Armenia
- Austria
- Belarus
- Belgium
- Bosnia-Herzegovina
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Faroe Islands
- Finland
- France
- Germany
- Gibraltar
- Greece
- Greenland
- Guernsey
- Hungary
- Iceland
- Ireland, Republic of
- Isle of Man
- Italy
- Jersey
- Kosovo
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Macedonia
- Madeirav
- Malta
- Moldova
- Monaco
- Montenegro
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- San Marino
- Serbia
- Slovak Republic
- Slovenia
- Spain
- St. Pierre et Miquelon
- Sweden
- Switzerland
- Turkey
- Ukraine
- United Kingdom
- Vatican City
- Afghanistan
- Anguilla
- Antigua & Barbuda
- Argentina
- Aruba
- Australia
- Azerbaijan
- Bahamas
- Bahrain
- Bangladesh
- Barbados
- Belize
- Bermuda
- Bhutan
- Bolivia
- Bonaire
- Brazil
- Brunei Darussalam
- Cambodia
- Cayman Islands
- Chile
- China
- Colombia
- Cook Islands
- Costa Rica
- Cuba
- Curacao
- Dominica
- Dominican Republic
- East Timor
- Ecuador
- El Salvador
- Falkland Islands
- Fiji
- French Guyana
- French Polynesia
- Galapagos Islands
- Georgia
- Grenada
- Guadeloupe
- Guam
- Guatemala
- Guyana
- Haiti
- Honduras
- Hong Kong
- India
- Indonesia
- Iran
- Iraq
- Israel
- Jamaica
- Japan
- Jordan
- Kazakhstan
- Korea
- Kuwait
- Kyrgyz Republic
- Laos
- Macau
- Malaysia
- Maldives
- Martinique
- Mexico
- Mongolia
- Montserrat
- Nauru
- Nepal
- New Caledonia
- New Zealand
- Nicaragua
- Northern Mariana Islands
- Oman
- Pakistan
- Palestine
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Philippinesv
- Qatar
- Russia
- Saba
- Samoa
- Saudi Arabia
- Singapore
- Sri Lanka
- St. Bartelemy
- St. Eustatius
- St. Kitts and Nevis
- St. Lucia
- St. Maarten
- St. Martin
- St. Vincent & the Grenadines
- Suriname
- Syria
- Taiwan
- Tajikistan
- Thailand
- Tonga
- Trinidad and Tobago
- Turkmenistan
- Turks and Caicos
- United Arab Emirates
- Uruguay
- Uzbekistan
- Vanuatu
- Venezuela
- Vietnam
- Virgin Islands (British)
- Yemen
- Algeria
- Angola
- Benin
- Botswana
- Burkina Faso
- Burundi
- Cameroon
- Cape Verde
- Central African Republic
- Chad
- Comoros
- Congo (Democratic Rep. of)
- Congo (Peoples Rep. of)
- Djibouti
- Egypt
- Equatorial Guinea
- Ethiopia
- Gabon
- Gambia
- Ghana
- Guinea
- Ivory Coast
- Kenya
- Lesotho
- Liberia
- Libya
- Madagascar
- Malawi
- Mali
- Mauritania
- Mauritius
- Mayotte
- Morocco
- Mozambique
- Namibia
- Niger
- Nigeria
- Reunion
- Rwanda
- Senegal
- Seychelles
- Sierra Leone
- South Africa
- South Sudan
- Sudan
- Swaziland
- Tanzania
- Togo
- Tunisia
- Uganda
- Western Sahara
- Zambia
- Zanzibar
- Zimbabwe
- Airplanes
- Cruise Ships
- Lebanon
To our valued customers – on Friday July 8th we experienced a network outage across both wireless and wireline services. Our network is now fully operational to the standards you have come to expect. Once again, we sincerely apologize for the impact this has caused our customers. We will be automatically crediting customers with the equivalent of five days service. You do not need to contact us for the credit as it will be automatically applied to your account.
Can you tell us what happened?We’ve narrowed the cause of the outage on July 8, 2022, to a network system failure following a maintenance update to our core network, which caused a router malfunction early Friday morning.
Our core network processes, transmits and connects data and voice traffic for all of our wireless and wireline (internet) customers across Canada. This is how all major carriers in Canada and globally service wireless and wireline customers.
Are all services back up and running?Services are restored and our network is fully operational to the standards you have come to expect.
How did you resolve the outage?Identifying the root cause is a critical part of our work in a network impact like this. We narrowed down the cause to a network system failure following a maintenance update to our core network, which caused a router malfunction early Friday morning.
In response, we disconnected the specific equipment and redirected traffic, which allowed our network and services to come back online over time as we managed traffic volumes returning to normal levels.
We know we let our customers down. Our focus throughout the outage was getting our customers back up and running as quickly as possible.
How will you make sure this doesn’t happen again?Rogers is committed to making changes and investments to help ensure that it will not happen again.
Our technical experts and global vendors are continuing to dig deep into the root cause and identify steps to increase redundancy in our networks and systems.
As well, working with governments and our industry, we will implement what is needed to help preserve access to 911 and essential services during an outage.
Can you confirm that my personal information is protected?There is no indication that personal information has been compromised as a result of this outage. We take protecting our customers’ personal information very seriously and have put in place strict policies and procedures to safeguard their information.
What are you doing for customers?We want to do the right thing for our customers. We will be automatically crediting our customers with the equivalent of five days service as a way to show our commitment to earning back your trust. No action is required from you.
Do I need to contact you to get my credit?No. Your credit will be automatically applied to an upcoming bill, so no action is needed on your part.
We will not be sending you a text message or email about this credit. If you believe you have received a spam text message or email (for example, a text asking you to click on a link to get a refund), please visit our Frauds and Scams hub. Any suspicious texts should be forwarded to 7726 (SPAM). As always, please do not post your account number or share any personal details online.
Planning on travelling to the U.S.? You may be impacted. Read this important message BEFORE travelling to the U.S.
What is happening?
Wireless providers in the United States, including AT&T and T-Mobile, will permanently shut down their 3G/HSPA networks effective July 1, 2022.
As of July 1, 2022, all major U.S. carriers will permanently shut down their 3G/HSPA wireless network service within the U.S. (including Puerto Rico and the U.S. Virgin Islands). If you're still roaming in the U.S., starting on July 1, 2022, you will no longer be able to use wireless roaming services (including Emergency 9-1-1). Please note, there is no impact to your service while in Canada.
ALL customers will no longer be able to use wireless roaming services, such as wireless calls (including 911 calls), send or receive text messages or use cellular data while in the U.S. (including Puerto Rico and the U.S. Virgin Islands).
Can I continue to use my wireless phone in the U.S.?
You will no longer be able to use wireless roaming services in the U.S. as of July 1, 2022. You will no longer be able to make or receive wireless calls (including 911 calls), send or receive text messages or use cellular data while in the U.S. (including Puerto Rico and the U.S. Virgin Islands).
What if I don’t plan on using my phone in the U.S? Do I need to do anything?
If you’re certain that you won’t be using your device in the U.S., no additional action is needed.
Can I continue to use my wireless service in Canada and outside the U.S.?
Absolutely. The U.S. 3G/HSPA network shutdowns will not impact wireless service in Canada or while travelling to non-U.S. destinations.
Can I use Voice over Long-Term Evolution (VoLTE) roaming calling in the U.S.?
Unfortunately, no. Wireless service is not VoLTE roaming capable on our network service.
If I purchase or use a new device, will my wireless service work in the U.S.?
Unfortunately, no.
Why am I paying for a roaming plan that I will no longer be able to use?
We notified impacted customers that as of July 1, 2022, we will be removing all U.S. roaming features from U.S. roaming plans. If you wish to change your plan please contact us.
Will I be able to use my Travel Pack or roaming add-on after July 1, 2022?
No, as of July 1, 2022, all US roaming travel packs and add-ons will no longer be offered at Cityfone, and if you currently have a Travel Pack or roaming add-on it will be removed from your account and you will no longer be charged.